Returns & Refund Guarantee
Returns & Refund is a guarantee provided for every product that are sold on labkafe.com.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us.You will then be able to request a full refund and return the item, or keep the item and agree a partial refund.
Scope of Guarantee
- Any product bought through the site is protected if the items you received are not as described.
- All products on labkafe.com are guaranteed to be delivered within 45 days of purchase.
- With Easy Returns, you get an extra 7 days (on top of the on-time delivery date) to decide if you want to keep or return the item.
- If the item you purchased is confirmed to be counterfeit, you will get a full refund (shipping costs included).
Conditions for Submitting Refund Requests
- You didn't receive your order within the guaranteed delivery time.
- Products are in unused condition and in the original packaging.
- You will be asked to submit as much evidence as you can to prove that the item you purchased is counterfeit.
Refunds do not apply if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Other exceptional circumstances outside the control of labkafe.com
- You did not receive your items and forgot to apply for a refund on time (=on-time delivery date + 7 days).
Pay securely through multiple Online payment options credit card, Internet banking, Debit Card and Bank Transfer or through Offline payment options Cheque or Cash on delivery. We care for your privacy, so either you are paying through online mode or offline mode none of your details will be exposed.When paying online, your details are protected by SSL encryption.
Kindly note that delivery time may increase while paying through Bank Transfer or Cheque as it requires Third Party payment confirmation.